Thanks for shopping at Kwaku and Shokha LLC.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
Please email returns@kwakuandshokha.com to start your return process. You have 10 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the original receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
A 10% restocking fee will be charged for all returns in excess of $200
You will receive the credit within 7 to 10 days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.]
Contact Us
If you have any questions on how to return your item to us, contact us at returns@kwakuandshokha.com.